Refund policy
At Blume & Glow, each candle is hand-poured with care and intention using a luxury coconut-soy wax blend and a wooden wick. Because candles are a consumable product, all sales are final.
That said, your happiness matters to us — and if something isn’t right, we’ll do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@blumeandglow.com.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo of the damaged item and packaging
Once reviewed, we’re happy to offer a replacement or refund at no additional cost.
Wooden Wick Care & Performance
Our candles feature a natural wooden wick, which creates a soft crackle and cozy burn. Wooden wicks behave differently than traditional cotton wicks, and occasional performance issues are often easy to fix.
Before reaching out, please try the following:
- Trim the wooden wick to ¼ inch before each burn
- Allow the candle to burn long enough for a full melt pool
- If the flame is low, gently remove excess char and relight
If your wooden wick continues to have issues after following these steps, please contact us within 7 days of delivery with your order number and a photo or short video of the wick. When appropriate, we’re happy to offer a replacement or store credit.
Scent Preferences
Because scent is personal and candles cannot be resold once opened or used, we are unable to accept returns based on scent preference.
However, if a scent truly isn’t what you expected, please reach out. While we can’t accept returns based on scent, we may offer a discount toward a future purchase.
Final Sale Items
All candles are final sale and are not eligible for returns or exchanges once used or burned.
If you have any questions at all, we’re always here to help. Thank you for supporting our small business 🤍
— Blume & Glow